{"id":197,"date":"2007-11-07T16:23:53","date_gmt":"2007-11-07T23:23:53","guid":{"rendered":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/?p=197"},"modified":"2007-11-07T16:23:53","modified_gmt":"2007-11-07T23:23:53","slug":"marketing-your-library-services","status":"publish","type":"post","link":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/2007\/11\/marketing-your-library-services\/","title":{"rendered":"Marketing your library services"},"content":{"rendered":"<p>The last session of the conference, which is a presentation by the Antony Brewerton from the Unversity of Warwick about branding and libraries. He wrote an article called &quot;Wear lipstick, have a tattoo, belly-dance, then get <strong>naked<\/strong>: The making of a virtual librarian&quot; &#8211; he suggests if you enter &#8216;<a href=\"http:\/\/www.google.co.uk\/search?hl=en&amp;client=firefox-a&amp;rls=org.mozilla%3Aen-GB%3Aofficial&amp;hs=KLS&amp;q=antony+brewerton+naked&amp;btnG=Search&amp;meta=\">Antony Brewerton naked<\/a>&#8216; into Google, you&#8217;ll be suprised what you&#8217;ll find!<\/p>\n<p>So &#8211; to start with we should consider what we mean by brand, particularly the &#8216;library brand&#8217; and review the options for re-imagining the brand.<\/p>\n<p>Brand is more than just the logo. &quot;A set of ssets (or liabilities) linked to a brand&#8217;s name and sybmol that adds to (or subtracts from) the value provided by a product or service&quot; &#8211; David Aaker from Building strong brands, 1996.<\/p>\n<p>Walter Landor (an ad guy) said &quot;Simply put, a brand is a promise&quot;. The Building Brands website has more on <a href=\"http:\/\/www.buildingbrands.com\/definitions\/02_brand_definition.php\">brand definitions<\/a>.<\/p>\n<p>To start with, What is a library?<\/p>\n<p>The OCLC perceptions report (Question 807) found that the first thing people thought of was &#8211; wait for it &#8211; books. The point that Antony makes, that if this is what people think a library is, then when you try to have a open, flexible learning space without books (<del>such as described by Les Watson this morning<\/del> <em>see the comment from Les Watson below, more accurately I think Les described flexible learning spaces, but wasn&#8217;t suggesting that there should be no books<\/em>) then you are going to get resistance rather than support.<\/p>\n<p>The library includes:<\/p>\n<ul>\n<li>Stock<\/li>\n<li>Space (for study, but not necessarily traditional library space)<\/li>\n<li>Support<\/li>\n<\/ul>\n<p>OCLC perceptions report 812b found negative associations with the library were grumpy\/mean librarians &#8211; but support should be one of our USPs.<\/p>\n<p>But the world is changing:<\/p>\n<ul>\n<li>Stock<\/li>\n<\/ul>\n<p>books more affordable &#8211; buy instead of borrow<br \/>students only want electronic texts<\/p>\n<ul>\n<li>Space<\/li>\n<\/ul>\n<p>non-library users coming into HE &#8211; digital natives, they are used to reading on the net, not going to the library<br \/>library as the &#8216;third place&#8217; (see reference to this in the post on Les Watson&#8217;s talk)<\/p>\n<ul>\n<li>Support<\/li>\n<\/ul>\n<p>community support<br \/>decline of authority figures &#8211; students don&#8217;t relate to authority figures<\/p>\n<p>Historically three waves of brands:<\/p>\n<ul>\n<li>Wave 1 &#8211; Brands as a guarantee of physical quality &#8211; e.g. St Michael<\/li>\n<li>Wave 2 &#8211; Brands as statements to express personality\/community &#8211; Gap<\/li>\n<li>Wave 3 &#8211; Brands as partners with consumers, with consumer influencing desing, plaing a more active role in the brand community &#8211; e.g. <a href=\"http:\/\/www.howies.co.uk\/\">howies<\/a><\/li>\n<\/ul>\n<p>Libraries probably got in at Wave 1, never really got Wave 2, but there is now an opportunity for Wave 3 &#8211; engage our users (Warwick got users involved in the library redesign &#8211; specifically they seemed interested in the stairwells for some reason)<\/p>\n<p>We need to research users concerns\/interests more &#8211; user surveys and focus groups &#8211; but also feedback to users about the results &#8211; what have you done because of the survey results etc. At Oxford Brookes they found (for example) that students didn&#8217;t care about food and drink in the library, but they did care about noise. They decided to use 7&quot; singles to promote different zones of the library:<\/p>\n<ul>\n<li>It&#8217;s oh so quiet &#8211; bjork<\/li>\n<li>Happy Talk &#8211; Captain Sensible<\/li>\n<li>Silence is Golden &#8211; The Tremeloes<\/li>\n<li>Hanging on the Telephone &#8211; Blondie (area where you could use phones)<\/li>\n<li>Dead Ringer for Love &#8211; Meatloaf (area where you should put your phone on silent)<\/li>\n<\/ul>\n<p>Posters with illustration of single and song title, with explanation.<\/p>\n<p>When doing marketing, have to focus on results and outcomes &#8211; so don&#8217;t say &#8216;Database Training&#8217; but focus on what the students will get out of the training &#8216;Save time and improve marks&#8217;.<\/p>\n<p>So &#8211; promote resources, services and benefits &#8211; not the Library.<\/p>\n<p>At Oxford Brookes started to bring in references to specific collections &#8211; e.g. National Brewing Library, with accompanying &#8216;drinks&#8217; campaign &#8211; e.g. Get A Head with a picture of a pint of Guiness advertising library training etc.<\/p>\n<p>Outreach activities are important &#8211; like Freshers Fair (at Imperial we have a library stand at Freshers Fair). Also get out on campus, on the library floor offering help &#8211; more approachable than someone sitting behind an enquiry desk.<\/p>\n<p>One of the things that is really noticeable is the quality of the material Antony is using &#8211; clearly a flair for design.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The last session of the conference, which is a presentation by the Antony Brewerton from the Unversity of Warwick about branding and libraries. He wrote an article called &quot;Wear lipstick, have a tattoo, belly-dance, then get naked: The making of a virtual librarian&quot; &#8211; he suggests if you enter &#8216;Antony Brewerton naked&#8216; into Google, you&#8217;ll [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[16],"class_list":["post-197","post","type-post","status-publish","format-standard","hentry","tag-insight07"],"_links":{"self":[{"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/posts\/197","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/comments?post=197"}],"version-history":[{"count":0,"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/posts\/197\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/media?parent=197"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/categories?post=197"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/tags?post=197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}