Speaker: Aidan Lawes (from the IT Service Management Forum)<\/p>\n
There are real issues with the role of IT in business organisations. IT is generally seen by business as a ‘consumer’ of resource (time\/money), and not always seen as giving value.<\/p>\n
Perhaps IT services need to concentrate much more on the services they offer, not the technology they use. Also perhaps need to break down walls within their organisation, rather than perpetuate existing ‘silos’ with PC support separate from Network support etc.<\/p>\n
IT Service management is about managing the complete lifecycle from inital idea through to decommissioning of obsolete solutions.<\/p>\n
The speaker suggested that the following aspects are key:<\/p>\n
Processes
\nPeople
\nTools
\nPartners<\/p>\n
ITIL is a set documentation concentrating on (Quality) Processes. This has been used to develop a standard BS15000.<\/p>\n
People need Knowledge, Attitude, Skills and Experience. There are ITIL based qualifications in this area. Ongoing competence is supported by the Institute of IT Service Management with a CPD scheme.<\/p>\n
Also working with SFIA (Skills Framework in the Information Age) to embed IT Service Management skills into the SFIA qualifications.<\/p>\n
Tools need to support the types of practice described by ITIL<\/p>\n
Partners – looking for BS15000 certification and ITIL based practice.<\/p>\n
Thinking service:
\nExpectations
\nResources
\nThings going wrong
\nChange<\/p>\n
Summary:
\nInformation services are a vital and core part of the business
\nWe need to think end-to-end service
\nService management isn’t optional
\nQuality process-driven approaches and professional staff really deliver value
\nITL\/BS15000 provide a sold framework for developing an apporapriate solution
\nThe business can\/will reap the benefits and see ROI for IT<\/p>\n","protected":false},"excerpt":{"rendered":"
Speaker: Aidan Lawes (from the IT Service Management Forum) There are real issues with the role of IT in business organisations. IT is generally seen by business as a ‘consumer’ of resource (time\/money), and not always seen as giving value. Perhaps IT services need to concentrate much more on the services they offer, not the […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[28],"class_list":["post-451","post","type-post","status-publish","format-standard","hentry","tag-ucisa-2004"],"_links":{"self":[{"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/posts\/451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/comments?post=451"}],"version-history":[{"count":0,"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/posts\/451\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/media?parent=451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/categories?post=451"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/wp-json\/wp\/v2\/tags?post=451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}