{"id":939,"date":"2010-09-07T14:44:43","date_gmt":"2010-09-07T13:44:43","guid":{"rendered":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/?p=939"},"modified":"2010-09-14T20:36:03","modified_gmt":"2010-09-14T19:36:03","slug":"bouncing-chunking-and-squirelling","status":"publish","type":"post","link":"http:\/\/www.meanboyfriend.com\/overdue_ideas\/2010\/09\/bouncing-chunking-and-squirelling\/","title":{"rendered":"Bouncing, Chunking and Squirrelling"},"content":{"rendered":"

I’ve made some brief notes on this talk by Lynn Silipigni Connaway (OCLC) about the behaviours of digital information seekers. I have to admit I found lots to disagree with in this presentation – but food for thought as well!<\/p>\n

[Update: See comment from Dr Connaway below with some further information about the work she was summarising in this presentation – including the very important point that the themes she covered were common themes from the 12 studies that were reviewed rather than her opinions – sorry if this isn’t clear from the notes]<\/p>\n

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Lynn carried out a JISC funded analysis of 12 user behaviour studies conducted in the US and UK, all published within the last 5 years. 5 of the studies came out of OCLC, and others from JISC, and the RIN User Behaviour Project. \u00a0A brief summary of this is available at http:\/\/www.jisc.ac.uk\/publications\/reports\/2010\/digitalinformationseekers.aspx<\/p>\n

Essentially users want access to digital content. Convenience dictates choice between physical and virtual library. Even in situations where the difference is very small – e.g. walking over to a reference desk, or sitting at a desk in the library and asking the question via a virtual service – the users will do the latter because it is more convenient.<\/p>\n

Found users spent very little time using the content (while they are in ‘seeking’ mode I think this means) – they ‘squirrel’ downloads – get \u00a0quick chunks of information. \u00a0They tend to visit resource for just a few minutes, and tend to use very basic search. There was no evidence that more advanced searching was needed.<\/p>\n

Tended to use snippets from e-books, viewing only a few pages, using Google-like interfaces. Used ‘Power Browsing’ rather than doing more finessed searches. Users really valued ‘human resources’ – liked face to face (e.g. with librarians) [not sure how this works alongside previous statement about convenience?]<\/p>\n

Users tended to associate libraries with collections of books, but on otherhand felt that the more digital content the better.<\/p>\n

Tended to find ‘faculty’ praise physical collection – and when asked what they wanted, they said ‘wine & beer & easy chairs’!<\/p>\n

Electronic databases not perceived as library sources – although there is an awareness that the University pays for access to content.<\/p>\n

Users frustrated with locating and accessing full-text copies.<\/p>\n

Found Information literacy skills were lacking – not kept pace with digital literacy. Researchers generally self-taught and have (often misplaced) confidence in their skills. General people stick with what is familiar. Found that doctoral students take cues from their professors\/supervisors – will do what they seem their ‘seniors’ doing – and this is probably what will get passed on in turn.<\/p>\n

Found that the more familiar people were with a subject area, the broader they will be in their searching – they don’t want to miss anything, and they trust their judgement over those who might index the resources. Those less familiar with an area, will be more specific with their searching.<\/p>\n

Found people often turned to general search engines to get overview of an area.<\/p>\n

Users:<\/p>\n