Perhaps we are thinking too big? Is there a half way house between all out support, and not doing anything?
How can we start small with mobiles? Trials and prototypes…
Training and Support – do we need to provide this? What should we be providing training for? It is only when they want to use the services you are providing you should need to provide support. We can’t afford (IMO) to support students in the use of specific devices.
We need to get to a point where the technology doesn’t get in the way of the information.
Perhaps we need to look at marketing – not training? About students being given the option to opt in.
There is a balance between how we go forward, and how much we continue to support existing methods (e.g. snailmail vs email – when do we stop sending snailmail?)
Finally – how do we get the providers (i.e. staff) to the level where they can effectively use new technologies to communicate with consumers (i.e. students)